Sloomb Rewards are no longer available, see our message below from Fall 2022:
Sloomb Rewards will be expiring soon.
Our experiment with the Sloomb Rewards program will end 11/30/2022 11:59 PM ET and you will have until 12/30/2022 11:59 PM ET to use your rewards codes. All reward-point codes, used or unused, will be disabled at 12/30/2022 11:59 PM ET, no exceptions. We will be offering something new in 2023 that allows for greater flexibility and a more exciting experience available to you, our community.
What is this?
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
Who can join?
Anyone with an account is automatically enrolled. Please make sure you are logged in to earn points.
How do I earn points?
You can earn points for completing several activities including referring friends, making purchases, and following our social media accounts. To see all the ways you can earn points click the *Earn Points* tab in the menu.
How do I view my point balance?
Your point balance is on every page in the top bar.
How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
* **Approved:** These points can be redeemed on rewards immediately
* **Pending:** These points need to be verified before you can redeem them. This typically applies to purchases and referrals. Purchases are usually approved within 14 days.
* **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points
It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout. If an automatic discount is in place (during a special promotion or sale event), you will not be able to redeem points. This is because our store does not allow stacking codes. You can save up your points for use after the promotion has ended.
I do not see points for every dollar spent. Why is that?
Our program generally excludes all Sloomb exclusive products and sale items unless notified otherwise, but feel free to use your vouchers on anything you like! Products included can be easily viewed in our Rewards Included collection.
Did you use a discount code when purchasing? The system automatically uses the total dollar amount spent, minus any excluded items at the listed price prior to issuing points. This is automatic and how Loyalty Lion works. If you'd like to use points on a specific item, place that order separately.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
I have multiple accounts, will you combine points for me?
No, we can not combine points from multiple accounts.
Where can I report a problem, give feedback, or ask a question I don't see an answer to here?
Please use our normal contact form located in our website footer.
Can I send myself a referral?
Please keep in mind that we are a small company and are really excited about being able to offer this program to you. Our rewards program is intended to thank you for ordering from us and for sharing your Sloomb love with friends. Referring yourself via a secondary email address/account or referring another person who lives in your home is considered abuse of our points system and will not be approved. We reserve the right to cancel orders, remove points, and close rewards accounts that abuse the reward system.
This is a voluntary program by Sloomb and may be discontinued at any time. This is a new program; no previous orders will be applied. Reward points and reward gift certificates will only be issued in the account holder's name and are non-transferable. Gift Certificate purchases are not eligible. Program generally excludes all Sloomb exclusive products and sale items unless notified otherwise. We reserve discretion over points earning and rewards at all times.